Last Updated: August 2, 2022

At SynLok Technologies, LLC (“SynLok”) our customers are at the heart of what we do; we want to provide our customers with the best products and the best customer service, and this extends to our customers having confidence in how we handle their personal information. We take the trust you place in us very seriously, no matter whether you share personal information with us when visiting our website and making a purchase, or reaching out to us by phone, email or text. Within this policy, we will refer to the Websites, Apps, and communications with us collectively as the “Services”. The goal of this Privacy Policy (“Policy”) is to explain how SynLok Technologies, LLC collects and use your personal information, how we keep it safe, and the tools and options available to you to manage that information.

This Policy applies to SynLok Technologies, LLC (“SynLok”), and any sites, mobile apps or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.

If you do not agree with the practices we have described in this Policy, please do not share your personal information with us. By sharing your personal information with us, by reaching out to us by email or postal mail, or by accessing or using our Websites and Apps, you agree to our use of your information as described in this Policy.

 

What personal information we collect

The categories of information we collect are:

• Contact information, including your name, address, phone number, mailing and email addresses.
• Purchase and related transaction information, including billing and shipping addresses, payment method (debit or credit card number), items purchased, order status, and related contact information.
• Product preference information, including your preferred product sizes.
• Contact preference information, including your preferred method of receiving communications (email or text).
• Profile and account information, including contact information, purchase information, product, and communication preferences, account credentials, items in your online shopping cart or those saved for future purchase, and other information about your profile or account.
• Information you share during communications and interactions with us, which may include the content of email messages, text messages, and phone calls.
• Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you.
• Location or geolocation information including device ID and device location information when using our Apps (if your device settings permit us to collect this information).
• Inferences about or derived from any of the information above that may relate to your preferences or other matters.

 

How we secure personal information

We have implemented industry-accepted administrative, physical, and technology-based security measures to help protect against lost, misuse and alteration of your personal information in our possession and under our control. We ensure that our employees, contractors, and third-party service providers who have access to personal information in our systems acknowledge their obligations and commit to safeguarding that information.

While we use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100 percent secure. As a result, we cannot guarantee the absolute security of your personal information. We strongly encourage you to take steps to help protect the confidentiality and security of your account information (including your personal information), including by:

• Reviewing your SynLok account periodically and immediately reporting any unexpected activity or unrecognized information
• Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses
• Using a complex password that includes alpha/numeric and cAsE sEnsitive characters
• Not using the same password for more than one online account
• Not sharing your password
• Password protecting your computer and mobile device
• Signing out/logging off the Website once you have completed your session or transaction so that your session is closed, especially when using a public computer

Please be aware that you may come into contact with websites, or receive emails, or texts that try to lure you into providing personal information.  SynLok does not sponsor or endorse these offers. If you become aware of any potentially fraudulent activity on a website, or in an email or text message you receive, please forward the information to: info@synlok.com.